Customer Service RV accessory shopping is quick and easy and risk free at RV Toy Store®! You may order via website, phone, catalog order form or in person at our retail store near Palm Springs, California. You may pay for your purchases using a major credit card, check, money order, or gift certificate. Enjoy the many convenient ways of shopping at RV Toy Store®! Ordering by Phone: Our toll-free phone number is 1-800-334-5533 Call between 9:00 AM. - 4:30 PM. Monday - Friday (excluding holidays), Pacific time, in the USA or Canada. Local or outside the USA or Canada: 760-322-5533 - Fax: 760-323-5533 LOW PRICE GUARANTEE: We work to give you the lowest prices anywhere. If you happen to see an item on sale elsewhere at a lower price than RV Toy Store®, we will match that price. If you have already purchased the item from us, we will refund the difference if you notify us within 30 days of purchase. To qualify, please send us the dated advertisement. Our low price guarantee applies only to exact model matches with USA warranties, currently advertised in print by and available from a manufacturer's authorized dealer.   30-DAY RETURN POLICY: If you are not satisfied with an item, simply return it for a prompt and courteous refund, modification or exchange within 30 days of purchase. Our policy starts from the day you receive your merchandise. Please call us toll free at 1-800-334-5533 in advance for "return control number" and the correct return address. Please return the products in good condition in the original packing, if possible. Please include all paperwork via insured, prepaid UPS or Parcel Post. Also indicate the return control number on your shipping label. We will credit your original method of payment for the full price you paid for the merchandise returned. (Restocking fee may apply to some items) Ordering Products On-line: Our award-winning website has never been easier to use. When you find items you want to purchase, simply add them to your cart by clicking on the "buy it now" button nearest the product. You can check the contents of your cart at the top of any page and when you are ready to check out, use the "check out" link from there. Remember: Ordering your items on our website is completely SECURE... guaranteed! Fast Order Fulfillment: We provide the fastest delivery possible. Most orders are shipped within 48 hours. Custom-made products (such as windshield covers) may take longer. If you need your order expedited, simply let us know. We will do our best to meet your deadline. We offer shipping by air if needed. Credit cards are not charged until orders have been shipped. Items ordered the same day may be shipped separately. Questions? RV Toy Store® is THE high quality RV accessory store... but that applies to our service as well as the products we carry! It is our privilege to answer any questions you may have. Your satisfaction is important to us. If you ever need to cancel your order or return a product, simply contact customer service. Please include the invoice number of the item that you would like to cancel to insure accuracy. Ordering by Mail: To order by mail payment can be made via check, money order, credit card or gift certificate. Simply complete the order form, which is printed in our free catalog, and mail it in. Delivery outside the USA, please call 1-800-334-5533 or 1-760-322-5533 for shipping quotes. Orders to Canada: About Canadian Orders (in French and English) Postal Address: RV Toy Store®, Inc. PO Box 1705 Palm Springs, CA 92263 Shipping Address: RV Toy Store®, Inc. 2303 N. Farrell Dr. Palm Springs, CA 92262 Customer Support via e-mail: E-mail: service@rvtoystore.com Website Recognition: 32 out of 33 rating for "Ease of Use and Effectiveness" We served on the judging panel for the 2005 Student Educational Website Competition, Think Quest, New York City       We are listed with: FOR CUSTOM MADE GLASS FOR LUXURY RV'S, VISIT: CAST GLASS IMAGES - SAN MARCOS, CA